Contact Us
Run out of your favorite tea? Request a notification from the product page, and we'll be the first to let you know when it's back in stock.
Had a problem? You can request a return within 14 days of receiving the product. For more information, please contact us.
Having a problem? You can request a return within 14 days of receiving the product. For more information, please contact us.
All payments are made via encrypted and secure connections. We do not store your card details.
Orders are usually shipped within 3-4 business days; delivery time may vary depending on your region.
We're With You Every Step of the Way
If you return the product to us unopened and unused, we will refund the full amount; if the packaging is damaged, we will issue a partial refund. The shipping fee at this stage is your responsibility. When returning, please send the product with its original box and invoice/order information.
We want your order to reach you as soon as possible — it's usually at your door within 7 business days. During busy periods, this may take a little longer, don't worry. If your order has exceeded two weeks, please contact us immediately, and we will track it together. You can see the estimated shipping time and cost on the cart page.